Shipping policy

BKRSCLB SHIPPING & FULFILLMENT POLICY
Thank you for supporting BKRSCLB. Because many of our apparel items, custom merchandise, vinyl pressings, and physical physical releases are produced in limited batches or prepared by hand, please review our fulfillment guidelines, timelines, and store policies below before placing an order.
1. Order Processing Time

• Standard Processing: Please allow 2 to 3 weeks for your order to be processed, packed, and queued for shipment prior to dispatch.
  
• Made-to-Order & Exclusive Drops: Certain specialty runs (such as custom embroidery, screen-printed apparel drops, or limited physical media) require individualized production and inspection time within this processing window.
  
• Pre-Orders: If an item is explicitly marked as a Pre-Order (e.g., upcoming vinyl releases or scheduled production runs), it will follow the estimated shipping window indicated on its specific product page rather than the standard 2–3 week processing timeline. If your order contains both in-stock and pre-order items, your order will ship together once all items are ready.
  

2. Cancellation Policy

• No Cancellations Once Processing Begins: Due to our automated fulfillment system and limited production workflows, orders cannot be modified or canceled once processing has started.
  
• Please verify all order details—including size, quantity, shipping address, and contact info—prior to completing checkout.
  

3. Delays & 5-Week Refund Window
We take pride in getting quality goods into the hands of our supporters as efficiently as possible. However, if an unexpected supply-chain or fulfillment delay occurs:

• Eligible Order Refunds: If your standard order has not shipped within 5 weeks of the original purchase date (excluding designated extended pre-orders), you are eligible to request a full refund.
  
• Claiming a Refund: To request a refund under this 5-week delay policy, contact our support team with your order confirmation number. Once confirmed that the order has not dispatched or entered carrier possession, a complete refund will be issued to your original payment method.
  

4. Shipping Rates & Transit Times

• Once processed, packages are handed over to standard carriers (e.g., Canada Post, USPS, DHL, or regional couriers).
  
• You will receive an automated shipping confirmation email containing your tracking number as soon as your shipping label is generated. Please allow 24–48 hours for tracking activity to update in the carrier’s system.
  
• Estimated transit times begin after the processing window is complete and your package is in transit with the carrier.
  

5. International Shipping & Customs

• Worldwide Delivery: We ship to fans and supporters worldwide.
  
• Customs, Duties & Taxes: All international shipments (outside Canada) may be subject to customs duties, VAT, import taxes, or local handling fees determined by the destination country's customs office. These charges are the sole responsibility of the customer and are not included in the checkout shipping rate.
  
• BKRSCLB is not responsible for customs delays or packages held by local postal/import authorities.
  

6. Address Accuracy & Lost Shipments

• Shipping Address: Please ensure your full, accurate address (including apartment, suite, or unit number) is entered at checkout. BKRSCLB is not liable for orders delivered to incorrect addresses provided by the customer or packages returned as undeliverable. Reshipment fees for returned packages will be billed to the customer.
  
• Carrier Responsibility: Once a package has been accepted by the shipping carrier and marked as delivered by tracking, BKRSCLB is not responsible for lost or stolen packages. Please file a claim directly with the designated carrier for lost or missing parcels.
  

7. Support Inquiries
For questions regarding an existing order, shipping status, or to request a review under our 5-week fulfillment policy, please reach out through the official contact form on BKRSCLB.COM or email us at TheBKRSCLB@gmail.com with your order number.